1. These terms and conditions, as amended from time to time (Conditions) apply to the provision of a second opinion service (Service) by Global Workhealth Ltd (‘us’ or ‘we’ or ‘our’) to the person (‘you’ or ‘yours’) who purchases the Service from us. We shall have the right to change the Conditions if necessary to comply with law or professional standards or due to Operational needs.
    

2. The Service comprises:

   • The review of relevant occupational health and medical documents provided by you in an electronic format using our secured referral portal.

   • A remote consultation (video or telephone) with a Consultant Occupational Physician (Consultant) where indicated. 

   • The preparation of an independent occupational health report (Report) in relation to the second opinion requested by you. We shall aim to deliver the Report within 10 working days following the occupational physician consultation. However, the turnaround time may vary if additional information is needed or in a relatively complex case. We shall keep you informed of the anticipated turnaround time. 

   • Our report may not provide a different view, opinion or recommendation than what you have already received from your occupational health service provider or the pension scheme medical advisor. It will be unbiased and evidence-based.
      

3. The Report shall be addressed to you, solely for your own benefit. It may not be disclosed to or relied upon by any other person without our prior written consent.​
    

4. The Report shall not be suitable for use or to be relied upon in any legal proceedings, including but without limited, any legal proceedings against any other healthcare practitioner or organisation.
    

5. You shall

   • Pay the fees in accordance with Clause 7 below;

   • Ensure that information and records provided to us are complete and accurate;

   • Co-operate with us in all matters relating to the Service, and

   • Provide us with any additional information that we may reasonably require in order to provide the Service.
      

6. You confirm that you have the right to disclose the records, and such disclosure does not violate any applicable laws or intellectual property of others.
    

7. The fees shall be detailed in our email which must be paid in advance via Bacs payment. If we are unable to provide the Service due to a lack of information or cooperation from you, we shall not be required to refund any of the fees you have paid. If we are unable to provide the Service due to the lack of expertise or any unforeseen circumstances, we shall refund the full fee to you within 7 working days. 
    

8. We are not obliged to provide the Service until you have paid the amount payable by you and we have provided you with a written confirmation that we have received the fee and all the necessary information we require to provide the Service (Confirmation Email).
    

9. Exemption clause: Our total liability to you in respect of any losses arising under or in connection with this arrangement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall not exceed the value of the Fee paid by you to us for the service.
    

10. We will retain documents and occupational health records securely as per our data retention policy (Privacy Notice). Nothing in this clause shall prevent us from disclosing the Records or any other information of a personal and/or confidential nature:

    • which we are required to be disclosed in order to comply with the law;

    • as required by any regulatory body; or

    • to our legal or professional representatives or advisors.

​​

​